Delivery Policy

Delivery is one of our online ordering services. 

Here’s how: you place your order online, and a delivery service partner will shop it for you. Once the order is shopped and ready, you’ll get an alert that it’s on its way. A delivery service partner will provide a driver to drop your groceries off on your doorstep. Start your delivery order here.

Great question! With our extensive product offerings, think of shopping as the big box shopping experience, but from the comfort of your own home. Browse an extended catalog of dry goods (many of which aren’t available in your local store), and ship heavy items and bulk orders straight to your doorstep. Shipments arrive in as little as 1-3 days!

Delivery orders, are best for your weekly groceries. Things like milk, bread, produce, and all your other household regulars. Simply place your order online, and receive your groceries!

Start by signing in to your digital account (You can enter your full address later.) From here, simply search or browse the items you need and add them to your cart.

Once you’re ready to check out, start by going to your cart. This is where you’ll enter your address. 

After this step, you can add your payment information. (At this time we can only accept credit or debit cards – no cash, check, gift cards or government benefits, including WIC and SNAP.) You’ll see an estimated total in checkout. The final price may change due to coupons, substitutions, taxes (if applicable), or weighted items.

No, there is no service fee. We does not have physical grocery store and we pass the savings to the customers.

From your cart, proceed to checkout. Here you’ll choose pay by paypal and add your payment information (Choose guest checkout if you don’t have/would not like to user paypal account). (At this time, we can only accept credit or debit cards – no cash, check, gift cards or government benefits, including WIC and SNAP). The final price may change due to coupons, substitutions, taxes (if applicable), or weighted items. You’ll need to show a government-issued ID if your order contains alcohol.

Not much! The driver will contact you when they’ve arrived, and will bring the order to your door.

Tipping is not necessary, but always welcome. Our delivery drivers are well compensated but 100% of any tip you provide goes directly to the driver. 

At this time, we do not deliver beer, wine and spirits. Please check product availability for delivery on our site.

At this time, prescriptions cannot be added to Delivery orders. However, we are working to add this capability in the future.

Your delivery Associate will carefully check your order to ensure that all items are included. If you have a question about your order once you unpack your items, please contact our customer service.

We recognize that privacy is very important to our customers, and we pledge to protect the security and privacy of any personal information they provide. This includes customers’ names, addresses, telephone numbers, email addresses, credit/debit cards and checking account information, and any information that can be linked to an individual. We collect and securely stores this personal information. We will not sell, trade or rent your personal information to outside companies or marketing firms.

You can shop for over 200 items across the entire store! And we’re adding more products all the time.

While some items are currently only available in-store, we’re always looking to expand our online product offerings. In fact, if you have a product suggestion, let us know! Simply fill out a Customer Comment form and we’ll do our best to add your suggestion to our product catalog.

While we can’t accept paper coupons on Delivery orders, we do accept digital coupons! Most digital coupons can be loaded to your cart/checkout page and are automatically applied to your order. You’ll see discounts either at the time of payment. 

For weighted items, such as produce, deli, meat and seafood, our associates will choose the items that most closely match what you’ve ordered, down to the weight or count.

If you have special instructions (like “ripe avocados”), please feel free to note them when you go to checkout.

Quality is our top priority. Rest assured that Delivery associates will hand-select produce, meat and seafood items with great care. And remember, we’ll follow any special instructions you leave to make sure we get it right!

Perishable items like meat and produce are selected shortly before your order is scheduled for delivery. Your items will be stored for maximum freshness, including refrigeration for items that require it. All perishable item are packed with special packed with our special packaging and we would deliver our perishable products with our fleet of refrigerated trucks when deemed necessary.

While we strive to keep all items in stock, an item you’ve selected may occasionally become unavailable. Our Delivery associates are trained to make satisfactory substitutions for out-of-stock items that are as close as possible to your original request.

When you place your order online, you can indicate whether you’d like to allow substitutions. If a substitution is necessary, we’ll follow the steps below to fill your order as best we can. Here’s how it works:

• If the same type of out-of-stock item is available in a larger quantity, your order will be upgraded to the larger item.
• If a larger quantity isn’t available but the same brand and item is available in different packaging (like boxed sugar instead of bagged sugar), that item will be substituted.
• If the same brand isn’t available, the same type of item from a different brand may be substituted.
• Any special dietary items (gluten-free, sugar-free, lactose-free, vegan) will always be substituted with items that meet the same dietary requirements.

While we strive to keep all items in stock, an item you’ve selected may occasionally be unavailable. Our teams are trained to make proper substitutions for out-of-stock items, so your order will always have the items you need, as close to your original order as possible.

When you place your order, you can indicate whether you’d like to allow substitutions. You can also opt in at checkout to receive substitution notifications and approve or reject those substitutions.

You can cancel an existing order at any point until the shopper has started picking the order. To cancel, contact our customer representative. Once the shopper has started picking, the order can no longer be canceled.

We’re sorry, but once you place your order, you cannot change your location.

Log in to your digital account and visit “Order History” to review your purchase history.